Incompetence is something that makes me very, very frustrated. I don't want to name names but if you have a failure rate of at least 10% on a certain task when the accepted rate of failure is closer to 0-1% then you are incompetent.
Whatever needs to be done needs to be done at this point because that is just unacceptable. I don't demand perfection, but I do demand something a little bit better than this. Especially when I am paying for these services. Fix yourself up and get your head back in the game.
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